Suitable For: Anyone responsible for the performance of an individual or a team. By the end of the course you will be able to: Apply desirable behaviours and useful management tools Understand the role of a good manager Assess what is already working well to build on your current successes Clarify performance expectations with your staff Attain results through setting objectives Improve the way you communicate by gaining understanding through questioning and listening Appreciate the importance of delegation and ensure that you execute successful delegation Deliver motivational and developmental feedback Appreciate the power of motivation Programme Introduction & Workshop Objectives Establish what you want to achieve Characteristics of an Effective Manager What is already going well? Identify and role model appropriate and desirable behaviours Performance Defining expectations Observing performance Measuring output Setting Objectives and Measuring Results How to set SMART objectives Communication – Questioning and Listening Skills for getting information Listening – the critical element of communication Effective Delegation Why should you delegate? Main Steps for successful delegation Delivering Effective Feedback Motivational Developmental Motivation The key to gaining optimum performance from your team The Way Forward Taking ideas back to the workplace and putting them into action FAQs What are my transport/parking options for getting to and from the event? FROM MOORGATE: Walk down Moorgate towards the City and turn left at the traffic lights into London Wall. The entrance to Salisbury House is about 50 yards on the left-hand side. FROM LIVERPOOL STREET: Take the main exit from the station (by McDonalds). Cross the road and walk down Old Broad Street. At the traffic lights turn right onto London Wall. Walk along London Wall and through the traffic lights. When you see “Pizza Express” you are nearly there so continue walking along London Wall. The entrance to Salisbury House is on your right. FROM BANK TUBE STATION: Take Exit 2 and turn immediately right into Prince’s Street. Go straight across first set of traffic lights on to Moorgate. Turn right at next set of traffic lights on to London Wall. The entrance to Salisbury House is about 50 yards down the road on the left-hand side. We recommend that you do not drive to the training venue. How can I contact the organiser with any questions? You can contact us by emailing info@ or calling 020 7256 6668. What’s the refund policy? Full refund up to 14 days before course. Substitute a delegate at any time up to previous day by phone or email to let us know the new delegate’s name Do I have to bring my printed ticket to the event? Yes please.