Some important things you need to know and frequently asked questions: What does my registration include? Entry into the conference, presentations and exhibition Electronic access to content Access to networking functions and special events All lunches, refreshments, morning and afternoon teas What fees am I being charged? If you select to «Pay by invoice» your registration will incur a $2.00 booking fee (the fees displayed for each registration type will adjust once your payment option is selected). If you pay by credit card your registration will incur a 2% processing fee + a $2.00 booking fee. When will I receive my Invoice / Paid Tax Invoice? The Eventful Group operates independently of Eventbrite. It generally takes around 2-3 days for an invoice/paid tax invoice to be generated following registration on Eventbrite. My credit card won’t process in Eventbrite, can I still pay using my card? Yes! Please select pay by invoice during the registration process, then call our office on +61 2 9955 7400 and we can process your card payment over the phone. Can I pay by another method? Yes. If your company would rather issue a purchase order instead of using a credit card just click on ‘Register’ above, and during the registration process you will be able to select Pay by Invoice. Please be aware that all invoices need to be settled before attending the conference. Can I update my registration information? Yes, just call or email. Is my registration transferable? Yes. If you are unable to attend, you can transfer your registration to someone else in your team, just call or email. Can I cancel my registration? All invoices must be paid in full prior to the event. Tickets may not be shared – one delegate per ticket. The Eventful Group Pty Ltd does not provide refunds for cancellations. Cancellations received in writing more than fourteen days prior to the event date: Will receive a credit note to the value of the registration, less a service fee of 15% (+GST). The credit note is not transferrable to any other event except the event for which the credit note has been issued. Cancellations occurring less than fourteen days (inclusive) of the event date: Will receive credit to the value of the registration, less a service fee of 25% (+GST). The credit note is not transferrable to any other event except the event for which the credit note has been issued. A registration may be transferred to another delegate from the same company at any time at no charge. Credit notes must be used within one year from the date of issue. Delegates are responsible for any incremental cost in the price of registration. All cancellation requests need to be directed to aumausales@theeventfulgroup.com Please note that The Eventful Group Pty Ltd reserves the right of admission. Speakers, programs and topics are normally announced 3 months prior to the event, but due to unforeseen circumstances may be changed. Please see website for most up-to-date program. To contact The Eventful Group Call us at +61 2 9955 7400 Email general enquiries, sales questions and cancellation questions aumausales@theeventfulgroup.com Email registration questions to aumaurego@theeventfulgroup.com Visit us at TERMS AND CONDITIONS For Terms and Conditions of event attendance, please click HERE THE EVENTFUL GROUP PTY LTD – PRIVACY COLLECTION STATEMENT The Eventful Group Pty Ltd ABN 64 093 121 692 (‘we’, ‘us’ or ‘our’) collects personal information about you in order to register you for an event you are attending, keep you up to date with details of our events and to connect you with other event attendees and our sponsors (provided you consent) and for purposes otherwise set out in our Privacy Policy. This information may be disclosed to third parties that help us deliver our services. The Privacy Policy explains how we will collect, use, store and disclose your personal information, the consequences for you if we do not collect this information, and the way in which you can access and seek correction of your personal information or complain about a breach of the Privacy Act. To obtain further information, you can contact us at +61 2 9955 7400 and findoutmoreau@theeventfulgroup.com. Fievent.com | Contact | Privacy | Terms